Your Clients Call During a Hurricane. Your Phones Can't Keep Up.
AI answers every call, triages claims, and keeps your E&O exposure in check. Independent agencies using JieGou handle 10x call surges during catastrophe events, process COI requests in under 2 minutes, and never miss a renewal.
The Hurricane Scenario
Tuesday morning. Category 3 hurricane made landfall last night. Your phone hasn't stopped ringing.
By 9 AM you have 47 voicemails. Your 3 CSRs are on the phone. The hold queue has 12 people. Mrs. Rodriguez — your client for 22 years — hangs up after waiting 40 minutes. She calls the agency down the street. They answer. She moves her book of business. $4,200 in annual premium, gone.
With JieGou, the AI answers on the first ring — for every caller, simultaneously. It asks the right questions: "Is anyone injured? Is there structural damage to your home? Can you safely stay in the home?" It collects photos, policy numbers, and damage descriptions. It files FNOL with the carrier. It gives each caller their claim number and next steps.
Your CSRs focus on the complex cases — total losses, commercial claims, clients who need hand-holding. The AI handles the other 180 calls. Nobody waits on hold. Nobody hangs up. Nobody calls another agency. Mrs. Rodriguez gets an answer in 30 seconds instead of 40 minutes.
The Independent Agency Problem
38,000 independent agencies. Same problems everywhere.
Your CSRs are overwhelmed. Catastrophe events crush your phones. COI requests eat hours. Renewals slip through the cracks. And every missed call is a client who finds another agency.
10x
call volume during catastrophe events
5-10 min
per COI request, manually
70%
of prospects choose the first agency to respond
Sound Familiar?
The problems every independent agency faces
Whether you're a 3-person shop or a 20-CSR agency, these problems scale with your book — until AI handles them.
Catastrophe events create 10x call volume overnight
A hurricane makes landfall and every policyholder calls the same week. Your 3 CSRs can't answer 200 calls on Tuesday. Clients wait on hold for hours, then call another agency.
COI requests take 5-10 minutes each — and stack up fast
A contractor needs a certificate of insurance by end of day. Your CSR pulls up the policy, verifies coverage, generates the certificate, emails it. Multiply by 15 requests per day and that's 2 hours gone.
Renewal outreach is always behind
You know which policies expire next month. But nobody has time to call 80 clients when you're also handling claims, endorsements, and walk-ins. Policies lapse. Clients don't renew. Revenue walks.
Quoting speed determines who wins the client
A prospect calls 3 agencies for a quote. The first one to call back with numbers wins 70% of the time. If your CSRs are buried in service calls, quoting takes 48 hours instead of 4.
Claims Triage
AI collects details and routes — never adjusts or advises
The AI follows your agency's claims intake protocol. Complex claims route to your team. Routine FNOL is collected and filed automatically.
Emergency — Immediate Escalation
- Injuries or medical emergency
- Total loss / uninhabitable home
- Active fire or flood
- Commercial property with business interruption
Urgent — Same-Day Attention
- Roof damage / water intrusion
- Vehicle accident (no injuries)
- Theft / break-in report
- Coverage dispute / denial question
Routine — AI Handles Automatically
- COI request
- Policy question / coverage verification
- Payment / billing inquiry
- Address / vehicle change
- ID card request
How It Works
Live in 30 minutes. Saving hours by week one.
No complicated setup. No contracts. Connect your phone, review the AI, and let it run.
Connect your phone line
Forward your agency line to JieGou. AI answers every call using your agency's name, carrier information, and service protocols.
AI answers, triages claims, handles service requests
First notice of loss? AI collects claim details and routes to the carrier. COI request? Generated and emailed in under 2 minutes. Policy question? Answered from your book of business.
Review every response in shadow mode
Every AI response is held for your review. Approve, edit, or reject. The AI learns from your corrections and gets smarter about your agency's policies and procedures.
Graduate routine categories to autopilot
COI requests and FAQ go auto. Claims intake stays in shadow mode. You decide what the AI handles independently — and what always requires a licensed agent.
Simple Pricing
One retained client during a storm pays for a year
Starting at
- 14-day free trial
- Catastrophe surge handling
- Claims triage & FNOL collection
- COI automation
- Renewal reminders
- Track cost per booked appointment — measure your real ROI
- Shadow mode review queue
- E&O documentation & audit trail
Why JieGou
Built for independent insurance agencies
Not a generic chatbot. Purpose-built AI with claims triage, COI automation, catastrophe surge handling, and E&O-grade audit trails.
Catastrophe Surge Handling
AI handles 10x normal call volume during hurricanes, wildfires, and hail events. Every policyholder gets answered on the first ring — no hold music, no callbacks, no lost clients.
Claims Triage & FNOL Collection
AI collects first notice of loss details — date, description, photos, policy number — and routes to the carrier. Never adjusts claims or advises on coverage.
COI Automation
Certificates of insurance generated and emailed in under 2 minutes. AI verifies the request against the policy and sends the certificate — no CSR involvement for standard requests.
Renewal Reminder Campaigns
AI identifies policies expiring in 30/60/90 days and sends personalized renewal outreach. Clients get called, emailed, and reminded — automatically. Recover lapsed revenue.
E&O Documentation
Every AI interaction is logged with a full audit trail. What was said, when, and what was approved. The AI never gives coverage opinions — the #1 source of E&O claims.
Applied Epic Integration
Connects to your AMS for client context, policy data, and COI generation. When a known client calls, the AI automatically pulls their policy information.
FAQ
Frequently asked questions
Can the AI bind coverage or change policies?
No. JieGou never binds coverage, issues policies, or makes coverage decisions. It handles communication — answering calls, collecting claim details, generating COIs, and sending renewal reminders. All coverage decisions stay with your licensed agents.
What happens when a client calls about a claim?
AI collects the facts — date of loss, description, photos if available, policy number — and routes the claim to the appropriate carrier or your claims team. It never advises on coverage or adjusts claims.
How does it help with E&O exposure?
Every AI interaction is logged with a full audit trail — what was said, when, and what was approved. This documentation protects your agency. The AI never gives coverage opinions, which is the #1 source of E&O claims.
What about catastrophe events?
That's when it helps most. AI handles 10x normal call volume without adding staff. It triages claims by severity, collects FNOL details, provides carrier claim numbers, and keeps clients informed — so your team focuses on the complex cases.
Does it integrate with Applied Epic?
Applied Epic integration is available for policy lookup, client context, and COI generation. The AI pulls client and policy data so it can answer questions without asking clients to repeat information.
Stop Losing Clients to Hold Music
Set up in 30 minutes. AI answers your next call. Handle 10x catastrophe surges. Process COIs in under 2 minutes. Never miss a renewal. No contracts, cancel anytime.