Automate Facebook Messenger with AI
AI-powered triage, FAQ auto-response, and human escalation with governance — all connected to your Facebook Page. Intelligent message processing with Quick Replies, Sender Actions, and full audit trails.
Inbound Pipeline
Messenger webhooks to structured event triggers
Receive Facebook Messenger webhook events via the Meta platform with automatic HMAC-SHA256 signature verification. Transform messages, postbacks, and reactions into structured triggers for your AI workflows with built-in rate limiting.
- Meta HMAC-SHA256 webhook signature verification
- Event type mapping (messages, postbacks, reactions, referrals)
- Postback payload routing for Persistent Menu actions
- Media and attachment handling with type detection
AI Recipes
Intelligent message processing at every step
Pre-built AI recipes handle the full Messenger lifecycle — from initial triage with priority and sentiment analysis, to FAQ auto-response with confidence scoring, to drafting context-aware replies and escalating complex issues.
- Message triage with priority, category, and sentiment analysis
- FAQ auto-responder with confidence scoring
- Response drafter with Quick Reply buttons
- Escalation notifier with full conversation context
Outbound Tools
Send rich messages and manage your Page
MCP tools let your AI workflows send text replies, Quick Replies, templates, and media — plus manage Persistent Menus and Sender Actions through the Messenger Platform API.
- Send text, images, and structured templates
- Quick Reply buttons for guided conversations
- Sender Actions (typing indicators, mark as read)
- Persistent Menu management for your Page
How It Works
Three steps to automated Messenger support
Connect Facebook Page
Link your Facebook Page via Meta Business. JieGou auto-configures the Messenger webhook and verifies the connection.
Install Support Pack
One-click Messenger Support Pack installs triage, FAQ, response drafting, and escalation recipes — ready in seconds.
Go Live
Messages are auto-triaged by priority and category. FAQs answered instantly with Quick Replies. Complex issues escalated with full context.
Why JieGou
Purpose-built for Messenger automation
Meta Platform Shared Auth
One Meta Business connection powers both Facebook Messenger and Instagram DMs. Configure once, automate everywhere.
AI Governance
Approval gates, audit trails, and confidence thresholds ensure AI responses meet your quality standards before reaching customers.
Quick Replies & Templates
AI generates Quick Reply buttons and structured templates — guiding conversations toward resolution instead of open-ended text.
Persistent Menu
Configure always-available menu options on your Page so customers can navigate to common actions without typing.
Ready to automate Messenger?
Connect your Facebook Page, install the support pack, and start automating customer conversations in minutes.