Automate Instagram DMs with AI
AI-powered triage, FAQ auto-response, and human escalation with governance — all connected to your Instagram Business account. Intelligent message processing with confidence scoring and full audit trails.
Inbound Pipeline
Instagram DM webhooks to structured event triggers
Receive Instagram webhook events via the Meta platform with automatic HMAC-SHA256 signature verification and transform them into structured triggers for your AI workflows. Route messages by type with built-in deduplication and rate limiting.
- Meta HMAC-SHA256 webhook signature verification
- Event type mapping (messages, postbacks, reactions, story replies)
- Automatic message deduplication and rate limiting
- Media attachment handling (images, videos, audio, stickers)
AI Recipes
Intelligent DM processing at every step
Pre-built AI recipes handle the full Instagram DM lifecycle — from initial triage with priority and sentiment analysis, to FAQ auto-response with confidence scoring, to drafting context-aware replies and escalating complex conversations.
- DM triage with priority, category, and sentiment analysis
- FAQ auto-responder with confidence scoring
- Response drafter with conversation context
- Escalation notifier with full conversation history
Outbound Tools
Send messages and manage conversations
MCP tools let your AI workflows send text replies, share media, and retrieve user profiles — all through the Instagram Graph API with built-in rate limiting and error handling.
- Send text messages and media attachments
- Retrieve conversation history for context
- Access user profiles for personalization
- Built-in rate limiting and retry logic
How It Works
Three steps to automated Instagram DM support
Connect Instagram Business
Link your Instagram Business account via Meta. JieGou auto-configures the webhook endpoint and verifies the connection.
Install Support Pack
One-click Instagram Support Pack installs triage, FAQ, response drafting, and escalation recipes — ready in seconds.
Go Live
DMs are auto-triaged by priority and category. FAQs answered instantly. Complex conversations escalated with full context to your team.
Why JieGou
Purpose-built for Instagram DM automation
Meta Platform Shared Auth
One Meta Business connection powers both Instagram DMs and Facebook Messenger. Configure once, automate everywhere.
AI Governance
Approval gates, audit trails, and confidence thresholds ensure AI responses meet your quality standards before reaching customers.
Multi-Language Support
Native support for any language your customers use — AI adapts response language based on the incoming message.
Story Reply Handling
Automatically process replies to your Instagram Stories as support or engagement triggers, routing them into the right workflow.
Ready to automate Instagram DMs?
Connect your Instagram Business account, install the support pack, and start automating customer conversations in minutes.