Automate LINE Customer Support with AI
AI-powered triage, FAQ auto-response, and human escalation with governance — all connected to your LINE Official Account. Intelligent message processing with confidence scoring, Flex Message output, and full audit trails.
Inbound Pipeline
LINE webhooks to structured event triggers
Receive LINE webhook events with automatic signature verification and transform them into structured triggers for your AI workflows. Route messages by type and channel with built-in reply token lifecycle management.
- LINE webhook signature verification
- Event type mapping (message, follow, unfollow, postback)
- Reply token lifecycle management
- Multi-channel routing and filtering
AI Recipes
Intelligent message processing at every step
Pre-built AI recipes handle the full customer support lifecycle — from initial triage with priority and sentiment analysis, to FAQ auto-response with confidence scoring, to drafting rich replies and escalating complex issues.
- Message triage with priority, category, and sentiment analysis
- FAQ auto-responder with confidence scoring
- Response drafter for text and Flex Messages
- Escalation notifier with full conversation context
Outbound Tools
Send messages and manage LINE channels
MCP tools let your AI workflows send free reply messages, push rich Flex Messages, manage rich menus, and retrieve user profiles — all through the LINE Messaging API with built-in cost optimization.
- Free reply messages using reply tokens
- Push messages with text and Flex Message support
- Rich menu creation and management
- User profile context for personalization
How It Works
Three steps to automated LINE support
Connect LINE Channel
Paste your channel secret and access token. JieGou auto-configures the webhook endpoint and verifies the connection.
Install Support Pack
One-click LINE Support Starter Pack installs 4 recipes and 2 workflows. Triage, FAQ, drafting, and escalation — ready in seconds.
Go Live
Messages are auto-triaged by priority and category. FAQs answered instantly. Complex issues escalated with full context to your team.
Why JieGou
Purpose-built for LINE customer support
AI Governance
Approval gates, audit trails, and confidence thresholds ensure AI responses meet your quality standards before reaching customers.
Multi-Language Support
Native support for Thai, Japanese, Traditional Chinese, and English — matching LINE's core markets across Asia-Pacific.
Flex Message Output
AI generates rich Flex Message cards with buttons, images, and layouts — not just plain text from template builders.
Free Reply Optimization
Maximize free reply messages using reply tokens before falling back to paid push messages — significant cost savings.
Ready to automate LINE support?
Connect your LINE Official Account, install the support pack, and start automating customer interactions in minutes.