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AI for Support Teams

Draft ticket responses, generate knowledge base articles, analyze sentiment, and route escalations — across all your messaging channels.

Resolve Tickets Faster

Starter Pack

Customer Support Starter Pack

10 ready-to-use AI recipes for your customer support team.

Recipe
Time Saved
Ticket Response Draft
Context-aware draft replies based on ticket history, knowledge base, and customer data.
8 min
Knowledge Base Article
Structured help articles from support tickets, internal docs, or product updates.
30 min
Sentiment Analyzer
Detect customer sentiment and frustration signals across tickets and messages.
5 min
Escalation Summary
Concise summaries for managers when tickets escalate, with context and recommended actions.
10 min
FAQ Generator
Auto-generate FAQ entries from recurring ticket patterns and common questions.
15 min
Canned Response Optimizer
Improve and personalize existing canned responses based on ticket context.
5 min
Bug Report Formatter
Structure customer-reported issues into clear bug reports for engineering.
10 min
Customer Health Score
Aggregate ticket frequency, sentiment, and resolution time into a health score.
15 min
Multilingual Response
Translate and localize support responses for international customers.
10 min
Post-Resolution Follow-Up
Personalized follow-up messages after ticket resolution to check satisfaction.
5 min

ROI Estimate

Save 20+ hours per week

Estimated for a 5-person customer support team running these recipes regularly.

10

AI Recipes

113 min

Saved Per Full Run

20 hrs

Weekly Team Savings

Before & After

See the difference

Real workflows your team runs today — transformed with AI.

Inbound Ticket Handling

Before

Agent reads the ticket, searches the knowledge base, checks past interactions, and writes a response from scratch. Average 12 minutes per ticket.

After

JieGou drafts a response using ticket context, KB articles, and customer history. Agent reviews and sends in 3 minutes.

Knowledge Base Maintenance

Before

Support lead reviews last month's tickets manually, identifies patterns, and spends a full day writing 5 new help articles.

After

FAQ Generator identifies recurring topics. Knowledge Base Article recipe drafts articles. Lead reviews and publishes 5 articles in 2 hours.

Escalation Handoff

Before

Junior agent writes a Slack message to the manager summarizing the issue. Manager re-reads the full ticket thread to understand context.

After

Escalation Summary generates a structured briefing with history, sentiment, and recommended action. Manager acts immediately.

Getting Started

Your adoption timeline

From first recipe to full department coverage in 30 days.

D1

Day 1

Install the Support Pack. Run Ticket Response Draft on 10 recent tickets. Compare AI drafts to actual agent responses.

W1

Week 1

Connect your helpdesk and messaging channels. Set up Ticket Response Draft as a workflow triggered on new tickets. Enable approval gates so agents review before sending.

M1

Month 1

All inbound tickets get an AI draft. Knowledge base grows automatically from resolved tickets. Average handle time drops 40%. Team saves 20+ hours per week.

Explore all 20 department packs →

Ready to transform your customer support team?

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