Social Media Department
Create content, engage audiences, and monitor conversations
Triage social messages, draft auto-responses, analyze sentiment, route escalations, and handle FAQs — across Instagram, Facebook, WhatsApp, YouTube, and LINE. — with pre-built intelligence that evolves as you use it.
Replaces manual social media monitoring and response across multiple platforms.
Every execution captures knowledge, making your workflows smarter as your team grows.
Just describe what you need — the AI handles the rest.
Example Workflow
Social Support Pipeline
Recipes Included
5 ready-to-use AI recipes
Each recipe is a reusable AI operation with structured inputs and outputs. Customize the prompts to match your needs.
Social Message Triage
Classify and prioritize incoming social messages by intent and urgency.
Social Auto-Response
AI-drafted responses for common social media inquiries.
Social Sentiment Analysis
Real-time sentiment scoring across social conversations.
Social Escalation Router
Route high-priority or negative messages to the right team.
Social FAQ Responder
Instant answers to frequently asked questions across channels.
Workflows Included
2 multi-step workflows
Workflows chain recipes together with branching, loops, and approval gates for end-to-end automation.
Social Support Pipeline
Triage, respond, and escalate social messages in one automated flow.
Social Broadcast Workflow
Draft, review, and publish content across multiple social channels.
Social Media Templates
Social Message Triage
Classify and prioritize incoming social messages by intent and urgency.
Social Auto-Response
AI-drafted responses for common social media inquiries.
Social Sentiment Analysis
Real-time sentiment scoring across social conversations.
Social Escalation Router
Route high-priority or negative messages to the right team.
Social FAQ Responder
Instant answers to frequently asked questions across channels.
Social Support Pipeline
Triage, respond, and escalate social messages in one automated flow.
Recommended Integrations
Connect your social media tools
Give AI direct access to your business tools via OAuth. Read data, send messages, and update records.
DM and comment management
Messenger and page interactions
X / Twitter
Mentions, DMs, and replies
Company page and messaging
Buffer
Content scheduling and publishing
Suggested Schedules
Set it and forget it
Automate recurring tasks with cron schedules. These are included in the Social Media Pack.
Hourly social message triage during business hours
0 9-17 * * 1-5
Daily sentiment summary every evening at 6 PM
0 18 * * *
"We went from a 4-hour response time on social to under 15 minutes. The triage pipeline handles 80% of messages automatically."
Social Media Manager
D2C Brand
Packs for every department
Each department gets its own curated pack of recipes and workflows.
Sales
11 recipes, 6 workflows
Marketing
11 recipes, 6 workflows
Support
16 recipes, 8 workflows
HR
10 recipes, 5 workflows
Finance
8 recipes, 4 workflows
Operations
8 recipes, 4 workflows
Legal
7 recipes, 3 workflows
Engineering
7 recipes, 3 workflows
Executive
7 recipes, 2 workflows
IT & Security
10 recipes, 4 workflows
Product Management
10 recipes, 5 workflows
R&D
10 recipes, 4 workflows
Product
8 recipes, 4 workflows
Customer Success
8 recipes, 4 workflows
Data & Analytics
8 recipes, 3 workflows
IT Operations
8 recipes, 3 workflows
Procurement
8 recipes, 4 workflows
Founder / Startup
7 recipes, 3 workflows
Get the Social Media Pack
Install 5 recipes and 2 workflows designed for social media teams.