Hybrid Chat Agents
A 4-tier resolution cascade — deterministic rules, knowledge base retrieval, LLM fallback, and human escalation — in a single agent. Works across LINE, Instagram, WhatsApp, Facebook, and YouTube.
Resolution Cascade
Four tiers. One agent. Every message resolved.
Incoming messages flow through each tier in order. The first tier that matches with sufficient confidence responds. If no tier matches, the message is escalated to a human.
Rule Table
Embedding-based cosine similarity against CSV-imported rules. Deterministic, fast, zero LLM cost.
Knowledge Base / RAG
Semantic retrieval from uploaded documents. Configurable minimum similarity threshold.
LLM Fallback
Full AI generation with system prompt and conversation context. Uses your BYOM provider.
Human Escalation
Hand off to human when confidence is low. Thread marked as escalated.
Messages cascade through each tier. The first tier that matches with sufficient confidence handles the response automatically.
Capabilities
Everything you need to build intelligent chat agents
From rule import to analytics, every tool you need to create, test, and monitor your resolution cascade.
CSV Rule Import
Upload spreadsheets of Q&A pairs. Patterns are auto-embedded for paraphrase matching. No code required.
Embedding-Based Matching
Cosine similarity against rule centroids handles paraphrases, typos, and variations. Not brittle keyword matching.
Multi-Channel
Same agent works on LINE, Instagram, WhatsApp, Facebook Messenger, and YouTube. One configuration, every channel.
Conversation Threading
Multi-turn context preserved across messages. Automatic thread compaction summarizes older messages.
Interactive Testing
Test your agent's resolution cascade in a chat-like UI. See which tier responded and the confidence score.
Analytics Dashboard
Source distribution, daily trends, top rules, unused rule detection, and channel breakdown.
Quick Create
From zero to production in under 2 minutes
Three fields — name, description, channel — and your agent is live. Smart defaults resolve your BYOK provider and model automatically. Choose an industry template for a head start.
Quick-create flow
Name & describe
Give your agent a name and one-sentence description. That's the minimum.
Pick a channel
Choose LINE, Instagram, WhatsApp, Messenger, or any of 13 supported channels.
Auto-configure
Smart defaults resolve your BYOK keys to the best available provider and model. Governance layers activate automatically.
Governance Score included
Every agent displays a real-time 0-100 governance score based on 8 weighted factors — escalation policy, audit logging, knowledge base, rules, RBAC, cost controls, memory limits, and BYOK encryption.
10 industry templates
Each template includes a system prompt, suggested rules, knowledge base structure, and escalation policy. Fully customizable after creation.
Use Cases
Real-world resolution cascades
See how the 4-tier cascade handles different industries and message types.
Healthcare Clinic FAQ Bot
Import 200+ FAQ rules from a spreadsheet. Rule tier handles routine questions instantly. RAG tier pulls from clinical guidelines. LLM tier handles open-ended queries. Escalation triggers for sensitive medical topics.
E-Commerce Support
Product inquiries resolved by rules. Return policies grounded in knowledge base documents. Complex complaints handled by LLM with brand voice. VIP customers escalated to human agents.
SaaS Onboarding
Getting-started questions matched by rules. Feature documentation retrieved via RAG. Integration help handled by LLM with API docs context. Enterprise customers escalated to solutions engineers.
Comparison
Chat Agents vs. traditional chatbot builders
| Dimension | JieGou Chat Agents | Traditional Chatbots |
|---|---|---|
| Matching | Embedding-based cosine similarity | Keyword / exact match |
| Knowledge | RAG from uploaded documents | None or manual FAQ |
| AI fallback | Full LLM with conversation context | None or basic templates |
| Escalation | Configurable confidence threshold | Manual rules only |
| Channels | 5+ messaging platforms | Usually 1-2 |
| Governance | RBAC, audit trails, sensitivity labels | None |
How We Compare
Chat Agents vs. the market
See how JieGou's 4-tier resolution cascade stacks up against other AI chat solutions.
| Capability | JieGou | Zapier Chatbots | Copilot Studio | n8n AI Agents |
|---|---|---|---|---|
| Resolution Strategy | Rules > RAG > LLM > Escalation (4 tiers) | LLM-first (single strategy) | LLM with Knowledge sources | LLM with tool-level HITL |
| Token Efficiency | 3 strategies before LLM (rules, RAG, escalation) | Every message uses LLM tokens | Every message uses LLM tokens | Every message uses LLM tokens |
| Channels | 13 channels (LINE, IG, WhatsApp, Messenger, Telegram, Slack, Teams, Discord, Phone, email, web, SMS, Browser) | Web embed + Slack | Teams + web embed | Web embed + custom |
| Knowledge Sources | 13 enterprise adapters | Zapier Tables | SharePoint, OneDrive, web | Custom via LangChain nodes |
| Governance | 10-layer stack with agent identity and approval gates | Basic admin roles | Copilot Studio governance | No governance layer |
| Multi-Model | 9 providers per agent | Zapier AI only | Azure OpenAI only | Multiple via LangChain |
Build your first chat agent in minutes
Import rules from a CSV, connect a messaging channel, and start resolving customer messages automatically.