12 Channels. One Inbox.
AI That Governs.
Automate customer conversations across LINE, Instagram, Facebook, WhatsApp, YouTube, Slack, Teams, Discord, Gmail, Outlook, Intercom, and your website. Unified inbox. Cross-platform recipes. Enterprise governance on every channel.
12 Channels
Every channel your customers use
Social media, enterprise messaging, email, and web — all connected to one AI platform with shared governance and shared recipes.
LINE
Japan, Taiwan, ThailandAI-powered customer support with Flex Messages, quick replies, and rich menus. Dominant in Japan, Taiwan, and Thailand.
Instagram DMs
GlobalAuto-triage DMs, respond to FAQs, handle story replies, and route complex conversations to your team.
Facebook Messenger
GlobalFull Messenger automation with Quick Replies, Sender Actions, Persistent Menu management, and page-level routing.
Business API integration with template messages, media sharing, and conversation automation for 2B+ users worldwide.
YouTube Live Chat
GlobalMonitor and respond to live chat and comments with AI-powered moderation and engagement workflows.
Slack
EnterpriseInternal team automation — trigger workflows from Slack messages, post AI summaries, and manage approvals.
Microsoft Teams
EnterpriseEnterprise-grade integration with Teams channels, 1:1 chats, and adaptive cards for workflow interactions.
Discord
Communities & GamingCommunity management with AI-powered moderation, auto-responses, and engagement tracking across channels.
Gmail
GlobalEmail automation with AI triage, response drafting, and thread-aware conversation management.
Outlook
EnterpriseMicrosoft 365 email integration with calendar-aware automation and enterprise compliance.
Intercom
SaaS & TechExtend Intercom with AI-powered response drafting, knowledge base lookup, and automated ticket routing.
Browser Widget
Any websiteEmbed AI-powered chat on your website with the JieGou browser widget for real-time customer support.
Why Omnichannel
What point solutions can't do
ManyChat covers Instagram. Intercom covers your website. Zendesk covers email. JieGou covers everything — with shared AI, shared knowledge, and shared governance.
Cross-Platform AI Recipes
Write one recipe, deploy it across all 12 channels. A single "FAQ Auto-Responder" recipe handles Instagram DMs, WhatsApp messages, and LINE chats — same logic, same knowledge base, platform-specific formatting.
Unified Inbox
Every message from every channel flows into one inbox. No more switching between Instagram, WhatsApp, LINE, and email dashboards. Filter by channel, priority, sentiment, or team assignment.
Cross-Channel Analytics
Compare response times, resolution rates, and customer satisfaction across all 12 channels from a single Operations Hub dashboard. Identify which channels need attention.
Governed AI on Every Channel
One governance policy covers all channels. Approval gates, confidence thresholds, PII detection, audit trails, and graduated autonomy — applied uniformly whether the message came from WhatsApp or Slack.
Unified Inbox
Every conversation in one place
Messages from all 12 channels flow into one inbox, get processed by shared AI recipes, and are governed by a single policy layer.
Comparison
JieGou vs. point solutions
| Feature | JieGou | Point Solutions |
|---|---|---|
| Messaging channels | 12 channels — social, enterprise, email, web | ManyChat: 5 | Intercom: 3 | Zendesk: 4 |
| AI governance | 10-layer stack: RBAC, approval gates, PII detection, audit trails | ManyChat: None | Intercom: Basic | Zendesk: Basic |
| Cross-platform recipes | One recipe works on all channels | All competitors: Separate flows per channel |
| Knowledge base | 13 adapters + native vector search + Redis cache | ManyChat: None | Intercom: Articles | Zendesk: Help Center |
| BYOM | 9 LLM providers — pick per workflow | All competitors: Single proprietary model or none |
| Department packs | 20 pre-built department packs with recipes and workflows | All competitors: None |
Revenue-Generating AI
Your most important interactions are customer conversations
JieGou's cross-platform recipes automate your most important interactions: customer conversations. One recipe, 12 channels, governed by your department's compliance rules.
Office-App AI
Internal productivity- • Spreadsheet → Slide deck automation
- • Document summarization
- • Internal reports and memos
- • Employee-facing workflows
Valuable — but doesn't touch the customer.
Channel AI
Customer-facing revenue- ✓ Automate support across 12 messaging channels
- ✓ AI-powered sales conversations on WhatsApp, LINE, Instagram
- ✓ One recipe serves every channel — same logic, governed
- ✓ Real-time customer engagement with compliance guardrails
Revenue-generating. Customer-facing. Governed.
One recipe, 12 channels, governed by your department's compliance rules.
Both office-app AI and channel AI are valuable. But which one drives revenue?
Your customers are on 12 channels. Your AI should be too.
Start free with 20 recipes, 500 runs, and 1 department pack. Set up your first messaging channel in under 5 minutes.