Question 1

What does the MSP operational bleed audit actually measure?

Accepted Answer

Six leak sources tied to your MSP's margin: (1) comms-driven churn — clients leaving over poor communication, not technical failure (~60% of MSP churn), (2) after-hours response — overnight tickets going untouched until morning, (3) L1 escalation — junior tickets bouncing to your senior techs because L1 is overloaded, (4) manual reporting — hours spent assembling weekly/monthly client reports, (5) tech turnover + ramp — replacing L1 turnover at $50K fully-loaded × 6-week ramp, (6) intake variance — new client onboarding inconsistency. Each leak gets a dollar-per-year estimate.

Question 2

Is the audit really free? Do I need an account or to give my email?

Accepted Answer

Free, no account, no email gate, your inputs never leave your browser. The audit runs entirely client-side. The "catch": at the end, if the addressable bleed is meaningful, we offer a 30-min pilot conversation. If it's small, we tell you and don't pitch — that's the point of running an audit instead of a demo.

Question 3

How long does the audit take and what data do I need?

Accepted Answer

About 5 minutes. Six questions covering ticket volume, average resolution time, after-hours volume, technician headcount + cost, average client churn rate, and your reporting cadence. Approximate inputs are fine — the audit is a sizing exercise. The dollar estimate updates as you fill in each field, so you can see which leak is the biggest contributor.

Question 4

How does this compare to the audits ConnectWise, Kaseya, or Datto run?

Accepted Answer

PSA / RMM vendor audits sell their PSA / RMM. Our audit doesn't — JieGou doesn't replace your PSA. We sit on top of it (ConnectWise, Autotask, HaloPSA, Jira Service Management) and automate the operational layer above ticketing: client comms, L1 triage, automated reporting, SLA monitoring. The audit shows you the bleed in those layers, where your PSA can't help directly.

Question 5

My MSP is small (1-3 techs) — is the audit still useful?

Accepted Answer

Especially. Small MSPs feel every leak more acutely — one tech's 4 hours per week on reports is 10% of your delivery capacity. The audit is calibrated for 1-50 tech MSPs; the dollar estimates scale linearly with technician headcount. If you're a 1-tech shop, the bleed numbers will look small in absolute terms but large as a fraction of revenue. Either way you get an honest read.

Is your MSP bleeding margin?
Find out in 5 minutes.

Three steps. No strings.

Answer 6 questions (~5 minutes)

Get your personalized bleed estimate

Decide if a pilot conversation makes sense

Six questions. One bleed estimate.

Why this is an audit, not a pitch

Frequently asked questions

Is your MSP bleeding margin?Find out in 5 minutes.