Support Department
Triage tickets, draft responses, and analyze feedback
Automatically categorize incoming tickets, draft professional responses, build knowledge bases, and surface feedback trends. — with pre-built intelligence that evolves as you use it.
Replaces manual ticket routing, response drafting, and feedback analysis.
Every execution captures knowledge, making your workflows smarter as your team grows.
Just describe what you need — the AI handles the rest.
Example Workflow
Ticket Resolution Workflow
Recipes Included
16 ready-to-use AI recipes
Each recipe is a reusable AI operation with structured inputs and outputs. Customize the prompts to match your needs.
Ticket Triage
Categorize, prioritize, and route incoming tickets.
Email Response Drafter
Professional response drafts matching your tone.
Canned Response Generator
Create reusable responses for common issues.
KB Article Writer
Knowledge base articles from support interactions.
FAQ Generator
Structured FAQs from ticket patterns.
Customer Feedback Analyzer
Sentiment analysis and trend identification.
Escalation Summary
Concise briefs for escalated tickets.
Apology Letter Generator
Empathetic, professional apology communications.
LINE Message Triage
Triage incoming LINE messages by priority, category, and sentiment.
LINE Response Drafter
Draft LINE replies with plain text and rich Flex Message cards.
LINE FAQ Auto-Responder
Match LINE messages against a FAQ knowledge base for instant replies.
LINE Escalation Notifier
Generate internal escalation alerts and customer acknowledgments for LINE.
Instagram DM Triage
Triage incoming Instagram DMs by priority, category, and sentiment.
Instagram Response Drafter
Draft contextual Instagram DM replies from conversation history.
Facebook Message Triage
Triage incoming Facebook Messenger messages by priority and intent.
Facebook Response Drafter
Draft Messenger replies with optional Quick Reply buttons.
Workflows Included
8 multi-step workflows
Workflows chain recipes together with branching, loops, and approval gates for end-to-end automation.
Ticket Resolution Workflow
Triage, draft response, and update KB in one step.
Escalation Workflow
Summarize, escalate, and notify managers.
Feedback to Action
Analyze feedback trends and generate action items.
New Customer Onboarding
Welcome messaging and setup guidance.
LINE Support Pipeline
End-to-end LINE support: triage, draft response, and escalate.
LINE FAQ Pipeline
Fast-path FAQ auto-response for LINE with triage fallback.
Instagram Support Pipeline
End-to-end Instagram DM support: triage, draft response, and escalate.
Facebook Messenger FAQ Pipeline
Fast-path FAQ auto-response for Messenger with Quick Reply guided flows.
Support Templates
Ticket Triage
Categorize, prioritize, and route incoming tickets.
Email Response Drafter
Professional response drafts matching your tone.
Canned Response Generator
Create reusable responses for common issues.
KB Article Writer
Knowledge base articles from support interactions.
FAQ Generator
Structured FAQs from ticket patterns.
Customer Feedback Analyzer
Sentiment analysis and trend identification.
Support Use Cases
Support Ticket Resolution Workflow
Triage incoming tickets, draft responses, and build knowledge base articles in one flow.
SupportCustomer Onboarding Automation
Guide new customers from signup to success with personalized onboarding that adapts to each customer's needs.
SupportIntelligent Support Triage
Route support tickets to the right team with the right priority — and get smarter with every resolution.
Recommended Integrations
Connect your support tools
Give AI direct access to your business tools via OAuth. Read data, send messages, and update records.
Zendesk
Ticket management and routing
Jira
Bug tracking and escalation
Slack
Team notifications and alerts
ServiceNow
ITSM integration
Gmail
Customer email responses
LINE Official Account
LINE messaging channel automation
Instagram Business
Instagram DM messaging automation
Facebook Messenger
Facebook Page messaging automation
Suggested Schedules
Set it and forget it
Automate recurring tasks with cron schedules. These are included in the Support Pack.
Analyze customer feedback every Friday at 9 AM
0 9 * * 5
"Our first-response time dropped from 4 hours to 45 minutes after automating ticket triage."
VP of Customer Success
SaaS Platform
Packs for every department
Each department gets its own curated pack of recipes and workflows.
Sales
11 recipes, 6 workflows
Marketing
11 recipes, 6 workflows
HR
10 recipes, 5 workflows
Finance
8 recipes, 4 workflows
Operations
8 recipes, 4 workflows
Legal
7 recipes, 3 workflows
Engineering
7 recipes, 3 workflows
Executive
7 recipes, 2 workflows
IT & Security
10 recipes, 4 workflows
Product Management
10 recipes, 5 workflows
R&D
10 recipes, 4 workflows
Product
8 recipes, 4 workflows
Customer Success
8 recipes, 4 workflows
Data & Analytics
8 recipes, 3 workflows
IT Operations
8 recipes, 3 workflows
Social Media
5 recipes, 2 workflows
Procurement
8 recipes, 4 workflows
Founder / Startup
7 recipes, 3 workflows
Get the Support Pack
Install 16 recipes and 8 workflows designed for support teams.