Multi-Channel AI
Definition
Multi-channel AI is the deployment of AI-powered automation across multiple communication channels from a single platform. Instead of building separate AI integrations for each messaging platform, multi-channel AI lets you create one workflow that serves customers on LINE, WhatsApp, Instagram, Messenger, email, web chat, and more — with unified inbox management and consistent AI quality across all channels.
JieGou's 12 Channels
JieGou supports 12 messaging channels: LINE, WhatsApp, Instagram, Facebook Messenger, Telegram, email, web chat, SMS, WeChat, Slack, Microsoft Teams, and Discord. Each channel connects via MCP servers with department-specific AI triage and automation.
Related Terms
AI Workflows
Learn what AI workflows are and how they automate multi-step processes. Workflows chain recipes with branching, loops, approval gates, and parallel execution.
MCP (Model Context Protocol)
Learn what MCP (Model Context Protocol) is and how JieGou uses it. MCP enables AI to interact with external tools, browsers, and services through a standardized protocol.
Department Packs
Department packs are curated bundles of AI recipes, workflows, and governance rules designed for specific business functions like Sales, Marketing, HR, and IT.