ConnectWise Manage
Connect ConnectWise Manage as a first-class integration — not a generic API wrapper. JieGou speaks CW's MSP-specific concepts natively: Configurations, Agreements, Ticket Time entries, and bulk operations are all first-class. Built-in rate limiting respects CW's per-client API quota, and automatic deduplication prevents double-booked time entries on retries. Every action runs through shadow-mode review, per-action approval, and full audit trail — including the [AI-Assisted] prefix on AI-written time entries for billing transparency. Cross-account tenant isolation is verified in the test suite.
Capacidades
- Read and update tickets, service boards, and members
- Create and update ticket Time entries (individual and bulk)
- Read and update Configurations (MSP-tracked client assets)
- Read Agreements (MSP contract and billing structures)
- Built-in API rate limiting and deduplication
- Cross-account tenant isolation verified in test suite
- [AI-Assisted] prefix on all AI-written time entries
Departamentos que lo usan
Casos de uso de ejemplo
Auto-triage inbound tickets, draft responses, and post to the service board (human-approved)
Bulk-write time entries for a week of work across dozens of tickets in one operation
Keep Configurations in sync from RMM feeds without duplicating writes on retry
Surface Agreement details during triage so AI drafts match the contract SLA
Generate client QBR data from Agreement, Configuration, and ticket history — on schedule
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