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ConnectWise Manage

Connect ConnectWise Manage as a first-class integration — not a generic API wrapper. JieGou speaks CW's MSP-specific concepts natively: Configurations, Agreements, Ticket Time entries, and bulk operations are all first-class. Built-in rate limiting respects CW's per-client API quota, and automatic deduplication prevents double-booked time entries on retries. Every action runs through shadow-mode review, per-action approval, and full audit trail — including the [AI-Assisted] prefix on AI-written time entries for billing transparency. Cross-account tenant isolation is verified in the test suite.

功能

Read and update tickets, service boards, and members
Create and update ticket Time entries (individual and bulk)
Read and update Configurations (MSP-tracked client assets)
Read Agreements (MSP contract and billing structures)
Built-in API rate limiting and deduplication
Cross-account tenant isolation verified in test suite
[AI-Assisted] prefix on all AI-written time entries

使用部門

Support Operations

範例使用案例

Auto-triage inbound tickets, draft responses, and post to the service board (human-approved)

Bulk-write time entries for a week of work across dozens of tickets in one operation

Keep Configurations in sync from RMM feeds without duplicating writes on retry

Surface Agreement details during triage so AI drafts match the contract SLA

Generate client QBR data from Agreement, Configuration, and ticket history — on schedule

ConnectWise Manage

功能

使用部門

範例使用案例

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