ConnectWise Manage
Connect ConnectWise Manage as a first-class integration — not a generic API wrapper. JieGou speaks CW's MSP-specific concepts natively: Configurations, Agreements, Ticket Time entries, and bulk operations are all first-class. Built-in rate limiting respects CW's per-client API quota, and automatic deduplication prevents double-booked time entries on retries. Every action runs through shadow-mode review, per-action approval, and full audit trail — including the [AI-Assisted] prefix on AI-written time entries for billing transparency. Cross-account tenant isolation is verified in the test suite.
Fonctionnalités
- Read and update tickets, service boards, and members
- Create and update ticket Time entries (individual and bulk)
- Read and update Configurations (MSP-tracked client assets)
- Read Agreements (MSP contract and billing structures)
- Built-in API rate limiting and deduplication
- Cross-account tenant isolation verified in test suite
- [AI-Assisted] prefix on all AI-written time entries
Départements utilisateurs
Exemples d'utilisation
Auto-triage inbound tickets, draft responses, and post to the service board (human-approved)
Bulk-write time entries for a week of work across dozens of tickets in one operation
Keep Configurations in sync from RMM feeds without duplicating writes on retry
Surface Agreement details during triage so AI drafts match the contract SLA
Generate client QBR data from Agreement, Configuration, and ticket history — on schedule
Plus d'intégrations
Salesforce
CRM et ventes
HubSpot
CRM et ventes
CRM et ventes
Gmail
Communication
Slack
Communication
Discord
Communication
Microsoft Teams
Communication
Outlook Mail
Communication
Communication
Facebook Messenger
Communication
Communication
Google Sheets
Productivité
Google Docs
Productivité
Google Calendar
Productivité
Outlook Calendar
Productivité
Confluence
Productivité
Notion
Productivité
Airtable
Productivité
Jira
Gestion de projet
Asana
Gestion de projet
Linear
Gestion de projet
Monday.com
Gestion de projet
Google Drive
Stockage de fichiers
Dropbox
Stockage de fichiers
OneDrive
Stockage de fichiers
Zendesk
Support
ServiceNow
Support
Intercom
Support
GitHub
Développement
Figma
Développement
Shopify
Commerce et finance
Stripe
Commerce et finance
QuickBooks
Commerce et finance
Coveo
Knowledge & Search
Glean
Knowledge & Search
Elasticsearch
Knowledge & Search
Algolia
Knowledge & Search
Pinecone
Knowledge & Search
Vectara
Knowledge & Search
Guru
Knowledge & Search