One Platform, Every Messaging Channel
Automate customer conversations across LINE, Instagram DMs, and Facebook Messenger with unified AI workflows. Shared governance, shared recipes, one Operations Hub.
Channels
Connect the channels your customers use
LINE
LiveAutomate customer support on LINE with AI-powered triage, FAQ auto-response, rich Flex Messages, and human escalation.
Instagram DMs
LiveAutomate Instagram DM conversations with AI-powered triage, FAQ matching, response drafting, and story reply handling.
Facebook Messenger
LiveAutomate Messenger conversations with AI-powered triage, Quick Replies, Sender Actions, and Persistent Menu management.
Business API integration with template messages, media sharing, and conversation automation for the world's largest messaging platform.
Shared Architecture
Build once, deploy everywhere
Unified Event Model
Every messaging channel produces the same structured event format. Write one workflow, deploy it across all channels — no per-platform logic needed.
Meta Platform Abstraction
Instagram and Facebook share a single Meta authentication layer with HMAC-SHA256 verification, Send API abstraction, and webhook management.
Single Governance Policy
One set of approval gates, confidence thresholds, and audit trails governs all channels. No separate compliance configurations per platform.
Cross-Channel Analytics
Track response times, resolution rates, and customer satisfaction across all messaging channels from a single Operations Hub dashboard.
Example
One workflow handles all channels
Incoming messages from any channel are normalized into a unified event, processed by a single AI workflow, and routed back to the originating channel.
Start with any channel, expand to all
Pick the messaging channel your customers use most. Add more channels without rebuilding your workflows.