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One Platform, Every Messaging Channel

Automate customer conversations across LINE, Instagram DMs, and Facebook Messenger with unified AI workflows. Shared governance, shared recipes, one Operations Hub.

Shared Architecture

Build once, deploy everywhere

Unified Event Model

Every messaging channel produces the same structured event format. Write one workflow, deploy it across all channels — no per-platform logic needed.

Meta Platform Abstraction

Instagram and Facebook share a single Meta authentication layer with HMAC-SHA256 verification, Send API abstraction, and webhook management.

Single Governance Policy

One set of approval gates, confidence thresholds, and audit trails governs all channels. No separate compliance configurations per platform.

Cross-Channel Analytics

Track response times, resolution rates, and customer satisfaction across all messaging channels from a single Operations Hub dashboard.

Example

One workflow handles all channels

Incoming messages from any channel are normalized into a unified event, processed by a single AI workflow, and routed back to the originating channel.

Start with any channel, expand to all

Pick the messaging channel your customers use most. Add more channels without rebuilding your workflows.