Multi-Channel AI
定义
Multi-channel AI is the deployment of AI-powered automation across multiple communication channels from a single platform. Instead of building separate AI integrations for each messaging platform, multi-channel AI lets you create one workflow that serves customers on LINE, WhatsApp, Instagram, Messenger, email, web chat, and more — with unified inbox management and consistent AI quality across all channels.
JieGou's 12 Channels
JieGou supports 12 messaging channels: LINE, WhatsApp, Instagram, Facebook Messenger, Telegram, email, web chat, SMS, WeChat, Slack, Microsoft Teams, and Discord. Each channel connects via MCP servers with department-specific AI triage and automation.
相关术语
AI 工作流程
了解什么是 AI 工作流程以及它们如何自动化多步骤流程。工作流程将配方与分支、回圈、审核关卡和平行执行串连在一起。
MCP（Model Context Protocol）
了解什么是 MCP（Model Context Protocol）以及 JieGou 如何使用它。MCP 使 AI 能够透过标准化协定与外部工具、浏览器和服务互动。
Department Packs
Department packs are curated bundles of AI recipes, workflows, and governance rules designed for specific business functions like Sales, Marketing, HR, and IT.