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AI 客服团队自动化

利用 AI 配方自动化客服工作流程，每周为您的客服团队节省数小时。

立即开始

入门套件

客服入门套件

为您的客服团队准备的即用型 AI 配方。

配方
节省时间
Ticket Response Draft
Context-aware draft replies based on ticket history, knowledge base, and customer data.
8 min
Knowledge Base Article
Structured help articles from support tickets, internal docs, or product updates.
30 min
Sentiment Analyzer
Detect customer sentiment and frustration signals across tickets and messages.
5 min
Escalation Summary
Concise summaries for managers when tickets escalate, with context and recommended actions.
10 min
FAQ Generator
Auto-generate FAQ entries from recurring ticket patterns and common questions.
15 min
Canned Response Optimizer
Improve and personalize existing canned responses based on ticket context.
5 min
Bug Report Formatter
Structure customer-reported issues into clear bug reports for engineering.
10 min
Customer Health Score
Aggregate ticket frequency, sentiment, and resolution time into a health score.
15 min
Multilingual Response
Translate and localize support responses for international customers.
10 min
Post-Resolution Follow-Up
Personalized follow-up messages after ticket resolution to check satisfaction.
5 min

ROI 估算

每周节省数小时以上

基于 5 人客服团队定期执行这些配方的估算。

10

AI 配方

113 min

每次完整运行节省

20 hrs

每周团队节省

前后对比

看看差异

您的团队每天运行的真实工作流程 — 通过 AI 转型。

Inbound Ticket Handling

之前

Agent reads the ticket, searches the knowledge base, checks past interactions, and writes a response from scratch. Average 12 minutes per ticket.

之后

JieGou drafts a response using ticket context, KB articles, and customer history. Agent reviews and sends in 3 minutes.

Knowledge Base Maintenance

之前

Support lead reviews last month's tickets manually, identifies patterns, and spends a full day writing 5 new help articles.

之后

FAQ Generator identifies recurring topics. Knowledge Base Article recipe drafts articles. Lead reviews and publishes 5 articles in 2 hours.

Escalation Handoff

之前

Junior agent writes a Slack message to the manager summarizing the issue. Manager re-reads the full ticket thread to understand context.

之后

Escalation Summary generates a structured briefing with history, sentiment, and recommended action. Manager acts immediately.

开始使用

您的采用时程

从第一个配方到完整部门覆盖，只需 30 天。

D1

第 1 天

安装客服入门套件并运行您的第一个配方。

W1

第 1 周

将配方整合到日常客服工作流程中。

M1

第 1 个月

完整部门覆盖，实现全面 AI 自动化客服流程。

探索全部 20 个部门套件 →

准备好转型您的客服团队了吗？

立即开始 联系销售