KI-gestützter Betrieb für moderne MSPs
JieGou ist die KI-gestützte Operations-Plattform für Managed Service Provider (MSPs). Schluss mit der Ticket-Flut. Lassen Sie KI die L1-Lösung, SLA-Verfolgung und den Bereitschaftsdienst übernehmen — damit sich Ihr Team auf das Wesentliche konzentriert.
JieGou ist die KI-gestützte Operations-Plattform für Managed Service Provider (MSPs). Ein MSP-Lösungsstack, der Ihren Service-Desk, SOC, Compliance-Reporting und 24/7-Kundenkommunikation betreibt — gebaut für die Arbeitsweise moderner MSP-Operations, mit nativen Integrationen für ConnectWise, Autotask, HaloPSA, NinjaOne und Datto.
The MSP Scaling Problem
Das Skalierungsproblem von MSPs
MSPs ertrinken in Tickets, verpassen SLAs und können ohne Neueinstellungen nicht wachsen. Jeder neue Kunde bedeutet mehr Techniker, höhere Gemeinkosten und schrumpfende Margen.
70%
of L1 tickets auto-resolved
24/7
coverage with AI voice agent
2x
clients per tech, same headcount
Just shipped for MSPs
PowerShell automation and native ConnectWise — both governed.
Two MSP-critical capabilities now live, each running through the same shadow-mode + approval + audit-log pipeline as every other action on the platform.
PowerShell Automation for MSP Tenants
15+ pre-built PowerShell actions across every client tenant — user provisioning, license assignment, group management, mailbox configuration. Rewst-class scripting power without the scripting-without-governance gap: every job carries shadow-mode review, per-action approval, and full audit trail.
- Node-side router dispatches to PowerShell runners with automatic output redaction
- Per-tenant scoping enforced at the API, worker, and audit-log layer
- Emergency approval override (Owner/Admin) with required reason + audit
Native ConnectWise Manage Integration
Not a generic API wrapper — built from scratch for MSPs who bill the hours. Configurations, Agreements, and Ticket Time bulk operations are first-class. Rate-limited and deduplicated at the integration layer so retries never double-book time.
- Configurations & Agreements — native MSP contract and billing structures
- Ticket Time Bulk ops — batch-write entries against dozens of tickets in one call
- AI-written time entries carry a visible [AI-Assisted] prefix for billing transparency
Die 6 operativen Lecks
Die meisten MSPs verlieren Marge durch 6 operative Lecks, nicht durch 1
Punktuelle Automatisierungen stopfen ein Loch. Der Eimer läuft trotzdem leer. JieGou stopft alle sechs — und jede Säule stärkt die nächste.
Kommunikationsbedingte Kundenabwanderung
~60% der MSP-Abwanderung entsteht durch Kommunikationslücken, nicht durch technisches Versagen
JieGou-Säule
KI-L1-Triage — 3-Sekunden-Erstreaktion
L1-Fluktuation + Einarbeitungskosten
~23% jährliche Fluktuation × ~$50K voll ausgestattet × 6-Wochen-Einarbeitung
JieGou-Säule
Automatisierung ersetzt 25% des L1-Volumens zu Software-Margen
Belastung außerhalb der Geschäftszeiten
62% des Kundenkontakts liegt außerhalb von 9–17 Uhr; 63 Stunden/Wochenende
JieGou-Säule
24/7 KI-Ebene mit derselben Governance wie während der Geschäftszeiten
Triage-Varianz pro Techniker
Reaktionszeit-Varianz sagt Abwanderung besser voraus als Geschwindigkeit
JieGou-Säule
Shadow-Mode-Freigabe-Warteschlange erzwingt konsistente SOP
Manuelle Kundenberichte
Senior-Techniker-Stunden werden verbraucht; Berichte erscheinen quartalsweise statt monatlich
JieGou-Säule
Automatisierter wöchentlicher/monatlicher Status, SLA-Einhaltung, gelöste Tickets
Inhaber-Operator-Engpass
In schlanken Shops übernimmt der Inhaber 60–80% der Eskalationen
JieGou-Säule
PSA-Integration + Intake-Coaching entfernt Sie aus der Schleife
Das System kumuliert
"Automatisierte L1 entlastet Senior-Techniker. Senior-Techniker machen strategische Arbeit. Strategische Arbeit macht Sie unverzichtbarer. Unverzichtbarere Kunden akzeptieren höhere Preise. Höhere Margen finanzieren mehr Automatisierung. Mehr Automatisierung bedeutet 24/7-Abdeckung. Abdeckung erfasst Tickets, die sonst zu Abwanderung führen würden. Gehaltene Kunden empfehlen Kollegen weiter. Kollegenempfehlungen steigern den Umsatz ohne Personalaufbau. Eine Säule trägt die nächste."
See it in action
Short, no-fluff explainers — economics, demos, and the workflow under the hood. Built for MSP owners and senior techs.
More videos
The MSP opportunity Harrison Baron named — and what it requires
AI governance as the next $1K/mo MSP offer + the architecture it needs.
How to sell a $1,000/month AI offer without building anything
Jennifer Bleam's Virtual AI Officer playbook — vCIO with an AI lens. $10K MRR at 10 clients.
The automation platform era is ending — why MSPs need more than scripting
Scripting-first vs governance-first. Where Rewst / Liongard break for the AI era.
The three numbers every MSP owner can't answer honestly
After-hours response, L1 tickets touching the owner, senior-tech hours on L1/L2. Ops-side metrics.
The real cost of MSP client churn ($200K per client)
NPV of one lost MSP client. The #1 churn reason isn't technical work.
What MSPs get wrong about client communication
The Friday 5:15 PM story + how AI triage handles every priority level.
8 Capability Areas
Alles, was Sie für den MSP-Betrieb brauchen
JieGou maps directly to how MSPs operate — from the service desk to quarterly business reviews. Deploy one module or the full stack.
Service Desk / NOC
Ticket triage, L1 auto-resolution, and smart dispatch. AI handles the queue so your techs focus on real problems.
SOC
Security incident response, CVE analyzer, and vulnerability assessment. Detect, classify, and remediate faster.
Procurement
PSA adapter for ConnectWise, Autotask, HaloPSA, and Jira Service Management. Unified data, zero swivel-chair.
Orchestration
MCP integrations with ConnectWise, NinjaOne, Datto RMM, and Splashtop. Automate cross-tool workflows natively.
Automations
105+ IT recipes and 6+ MSP-specific workflows. From password resets to patch compliance — pre-built and ready to deploy.
Compliance
SOC 2, ISO 27001, NIST, and HIPAA evidence generation. Automate audit prep and stay continuously compliant.
Reporting
Weekly and monthly client reports, MSP dashboard, and SLA tracking. Data-driven visibility for your team and clients.
QBR & Insights
QBR deck generation and client health scorecards. Walk into every business review with data, not guesswork.
Built for Your Stage
Für jede MSP-Phase entwickelt
JieGou adapts to where you are today and grows with you. Every MSP stage gets purpose-built value.
Launching an MSP
Start with AI-native ops from day one. Skip the painful buildout phase and deliver enterprise-grade service from your first client.
$1-5M MSP
Standardize operations and stop depending on tribal knowledge. Codify your best practices into repeatable, AI-driven workflows.
$5-10M MSP
Scale without linear headcount growth. Handle 2x the tickets with the same team by automating L1 triage and routine remediation.
PE / Franchise
Deploy a standardized operating model across portfolio companies. Consistent SLAs, unified reporting, and centralized governance.
Integrations
Integration in Ihren bestehenden Tech-Stack
Native MCP integrations with the PSA, RMM, and documentation platforms MSPs depend on. No rip-and-replace required.
+ Jira Service Management, ServiceNow, Zendesk, and 250+ more via MCP
Why JieGou
Vorteile, die MSP-aaS nicht bieten kann
Purpose-built for managed services — not a generic AI tool with an MSP label slapped on.
AI-Native Architecture
Built on LLMs from the ground up — not bolted-on copilots. Every workflow is AI-first with 10-layer governance.
After-Hours Voice Agent
AI voice agent answers calls, triages issues, and creates tickets when your team is off the clock. No more missed emergencies.
13 Messaging Channels
Meet clients where they are — Slack, Teams, SMS, email, web chat, and more. One platform, every channel.
Client Self-Service Portals
White-labeled portals where clients check ticket status, view reports, and submit requests without calling your help desk.
Multi-Vendor PSA/RMM Support
Works with ConnectWise, Autotask, HaloPSA, NinjaOne, Datto, and more. No vendor lock-in — switch tools without rebuilding workflows.
Frequently asked questions
The questions MSP owners ask us most
Bereit, Ihren MSP zu modernisieren?
Take the 5-minute operational bleed audit. Dollar-per-year estimate across all 6 leak sources. No account required. If the bleed is small, we'll say so.