現代の MSP のための AI 駆動オペレーション
JieGou はマネージドサービスプロバイダー（MSP）のための AI 駆動オペレーションプラットフォームです。チケット対応に追われる日々を終わらせましょう。L1 解決、SLA 追跡、時間外サポートを AI に任せ、チームは本当に重要な業務に集中できます。
JieGou はマネージドサービスプロバイダー（MSP、Managed Service Provider）のための AI 駆動オペレーションプラットフォームです。サービスデスク、SOC、コンプライアンスレポート、24/7 のクライアント対応を回す MSP ソリューションスタック——現代の MSP オペレーションの実務に合わせて設計され、ConnectWise、Autotask、HaloPSA、NinjaOne、Datto とネイティブ連携。
The MSP Scaling Problem
MSP のスケーリング課題
MSP はチケットに埋もれ、SLA を逃し、増員なしでは拡大できません。新規クライアントが増えるたびに技術者、間接費用が増え、利益率は薄くなります。
70%
of L1 tickets auto-resolved
24/7
coverage with AI voice agent
2x
clients per tech, same headcount
Just shipped for MSPs
PowerShell automation and native ConnectWise — both governed.
Two MSP-critical capabilities now live, each running through the same shadow-mode + approval + audit-log pipeline as every other action on the platform.
PowerShell Automation for MSP Tenants
15+ pre-built PowerShell actions across every client tenant — user provisioning, license assignment, group management, mailbox configuration. Rewst-class scripting power without the scripting-without-governance gap: every job carries shadow-mode review, per-action approval, and full audit trail.
- Node-side router dispatches to PowerShell runners with automatic output redaction
- Per-tenant scoping enforced at the API, worker, and audit-log layer
- Emergency approval override (Owner/Admin) with required reason + audit
Native ConnectWise Manage Integration
Not a generic API wrapper — built from scratch for MSPs who bill the hours. Configurations, Agreements, and Ticket Time bulk operations are first-class. Rate-limited and deduplicated at the integration layer so retries never double-book time.
- Configurations & Agreements — native MSP contract and billing structures
- Ticket Time Bulk ops — batch-write entries against dozens of tickets in one call
- AI-written time entries carry a visible [AI-Assisted] prefix for billing transparency
6つの運用上の漏れ
ほとんどのMSPは1つではなく6つの運用上の漏れにより利益を失っている
単一ポイントの自動化は1つの穴を塞ぎます。バケツはそれでも空になります。JieGouは6つすべてを塞ぎ、各柱が次の柱を強化します。
コミュニケーション起因の離反
MSPの離反の約60%はコミュニケーションのギャップによるもので、技術的失敗ではない
JieGouの柱
AI L1トリアージ — 3秒の初動対応
L1の離職率 + 研修コスト
年間離職率約23% × 総コスト約5万ドル × 6週間の研修
JieGouの柱
自動化がL1業務量の25%をソフトウェア利益率で置き換える
時間外対応の露出
クライアント接触の62%は9〜17時外; 週末63時間
JieGouの柱
営業時間と同じガバナンスを持つ24/7 AIレイヤー
技術者ごとのトリアージのばらつき
応答時間のばらつきは速度よりも離反を予測する
JieGouの柱
シャドウモード承認キューが一貫したSOPを強制
手動のクライアントレポート
シニア技術者の時間を消費; レポートは月次ではなく四半期ごとに作成
JieGouの柱
自動化された週次/月次ステータス、SLA準拠、解決済みチケット
オーナー兼オペレーターのボトルネック
小規模事業所では、オーナーがエスカレーションの60〜80%に対応
JieGouの柱
PSA統合 + インテイクコーチングでループから解放
システムは複利効果で成長する
"自動化されたL1はシニア技術者を解放する。シニア技術者は戦略的業務を行う。戦略的業務はあなたを代替不可能にする。代替不可能なクライアントはより高い価格を受け入れる。より高い利益率はさらなる自動化を支える。より多くの自動化は24/7カバレッジを意味する。カバレッジは離反につながるチケットを捕捉する。維持されたクライアントは同業者を紹介する。同業者の紹介は人員を増やさずに収益を複利的に増やす。一つの柱が次の柱を支える。"
See it in action
Short, no-fluff explainers — economics, demos, and the workflow under the hood. Built for MSP owners and senior techs.
More videos
The MSP opportunity Harrison Baron named — and what it requires
AI governance as the next $1K/mo MSP offer + the architecture it needs.
How to sell a $1,000/month AI offer without building anything
Jennifer Bleam's Virtual AI Officer playbook — vCIO with an AI lens. $10K MRR at 10 clients.
The automation platform era is ending — why MSPs need more than scripting
Scripting-first vs governance-first. Where Rewst / Liongard break for the AI era.
The three numbers every MSP owner can't answer honestly
After-hours response, L1 tickets touching the owner, senior-tech hours on L1/L2. Ops-side metrics.
The real cost of MSP client churn ($200K per client)
NPV of one lost MSP client. The #1 churn reason isn't technical work.
What MSPs get wrong about client communication
The Friday 5:15 PM story + how AI triage handles every priority level.
8 Capability Areas
MSP 運営に必要なすべて
JieGou maps directly to how MSPs operate — from the service desk to quarterly business reviews. Deploy one module or the full stack.
Service Desk / NOC
Ticket triage, L1 auto-resolution, and smart dispatch. AI handles the queue so your techs focus on real problems.
SOC
Security incident response, CVE analyzer, and vulnerability assessment. Detect, classify, and remediate faster.
Procurement
PSA adapter for ConnectWise, Autotask, HaloPSA, and Jira Service Management. Unified data, zero swivel-chair.
Orchestration
MCP integrations with ConnectWise, NinjaOne, Datto RMM, and Splashtop. Automate cross-tool workflows natively.
Automations
105+ IT recipes and 6+ MSP-specific workflows. From password resets to patch compliance — pre-built and ready to deploy.
Compliance
SOC 2, ISO 27001, NIST, and HIPAA evidence generation. Automate audit prep and stay continuously compliant.
Reporting
Weekly and monthly client reports, MSP dashboard, and SLA tracking. Data-driven visibility for your team and clients.
QBR & Insights
QBR deck generation and client health scorecards. Walk into every business review with data, not guesswork.
Built for Your Stage
あらゆる MSP のステージに対応
JieGou adapts to where you are today and grows with you. Every MSP stage gets purpose-built value.
Launching an MSP
Start with AI-native ops from day one. Skip the painful buildout phase and deliver enterprise-grade service from your first client.
$1-5M MSP
Standardize operations and stop depending on tribal knowledge. Codify your best practices into repeatable, AI-driven workflows.
$5-10M MSP
Scale without linear headcount growth. Handle 2x the tickets with the same team by automating L1 triage and routine remediation.
PE / Franchise
Deploy a standardized operating model across portfolio companies. Consistent SLAs, unified reporting, and centralized governance.
Integrations
既存のツールスタックとシームレスに統合
Native MCP integrations with the PSA, RMM, and documentation platforms MSPs depend on. No rip-and-replace required.
+ Jira Service Management, ServiceNow, Zendesk, and 250+ more via MCP
Why JieGou
MSP-aaS では実現できない優位性
Purpose-built for managed services — not a generic AI tool with an MSP label slapped on.
AI-Native Architecture
Built on LLMs from the ground up — not bolted-on copilots. Every workflow is AI-first with 10-layer governance.
After-Hours Voice Agent
AI voice agent answers calls, triages issues, and creates tickets when your team is off the clock. No more missed emergencies.
13 Messaging Channels
Meet clients where they are — Slack, Teams, SMS, email, web chat, and more. One platform, every channel.
Client Self-Service Portals
White-labeled portals where clients check ticket status, view reports, and submit requests without calling your help desk.
Multi-Vendor PSA/RMM Support
Works with ConnectWise, Autotask, HaloPSA, NinjaOne, Datto, and more. No vendor lock-in — switch tools without rebuilding workflows.
Frequently asked questions
The questions MSP owners ask us most
MSP の近代化を始めませんか？
Take the 5-minute operational bleed audit. Dollar-per-year estimate across all 6 leak sources. No account required. If the bleed is small, we'll say so.