为现代 MSP 打造的 AI 驱动运营
结构 AI 是为托管服务提供商（MSP）打造的 AI 驱动运营平台。别再被工单淹没。让 AI 处理 L1 解决、SLA 跟踪和非工作时段支持——让您的团队专注于真正重要的事。
结构 AI 是为托管服务提供商（MSP，Managed Service Provider）打造的 AI 驱动运营平台。一套 MSP 解决方案组合,运行您的服务台、SOC、合规报告与 7×24 客户沟通——专为现代 MSP 运营实务设计,原生整合 ConnectWise、Autotask、HaloPSA、NinjaOne、Datto。
The MSP Scaling Problem
MSP 的扩展难题
MSP 被工单淹没、错过 SLA、无法在不增加人手的情况下扩展。每增加一个客户就意味着更多技术人员、更高的运营成本和更薄的利润。
70%
of L1 tickets auto-resolved
24/7
coverage with AI voice agent
2x
clients per tech, same headcount
Just shipped for MSPs
PowerShell automation and native ConnectWise — both governed.
Two MSP-critical capabilities now live, each running through the same shadow-mode + approval + audit-log pipeline as every other action on the platform.
PowerShell Automation for MSP Tenants
15+ pre-built PowerShell actions across every client tenant — user provisioning, license assignment, group management, mailbox configuration. Rewst-class scripting power without the scripting-without-governance gap: every job carries shadow-mode review, per-action approval, and full audit trail.
- Node-side router dispatches to PowerShell runners with automatic output redaction
- Per-tenant scoping enforced at the API, worker, and audit-log layer
- Emergency approval override (Owner/Admin) with required reason + audit
Native ConnectWise Manage Integration
Not a generic API wrapper — built from scratch for MSPs who bill the hours. Configurations, Agreements, and Ticket Time bulk operations are first-class. Rate-limited and deduplicated at the integration layer so retries never double-book time.
- Configurations & Agreements — native MSP contract and billing structures
- Ticket Time Bulk ops — batch-write entries against dozens of tickets in one call
- AI-written time entries carry a visible [AI-Assisted] prefix for billing transparency
6大运营漏洞
大多数MSP的利润损失来自6个运营漏洞,而非1个
单点自动化只能堵住一个洞。桶还是会漏空。JieGou堵住全部六个——每一个支柱都让下一个更强大。
沟通导致的客户流失
MSP客户流失的约60%源于沟通缺口,而非技术故障
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AI L1分诊——3秒首次响应
L1人员流失 + 培训成本
年流失率约23% × 全面成本约5万美元 × 6周培训期
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自动化以软件利润率替代25%的L1工作量
非工作时间暴露
62%的客户接触发生在9-17时之外; 每周末63小时
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与工作时间相同治理的24/7 AI层
技术员间的分诊差异
响应时间差异比速度更能预测客户流失
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影子模式审批队列强制执行一致的SOP
手动客户报告
消耗高级技术员时间; 报告按季度而非月度生成
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自动化周/月状态、SLA合规、已解决工单
业主运营者瓶颈
在精益运营中,业主处理60-80%的升级
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PSA集成 + 接入指导让您从循环中解脱
系统的复利效应
"自动化L1解放高级技术员。高级技术员从事战略工作。战略工作让您不可替代。不可替代的客户接受更高价格。更高的利润率支撑更多自动化。更多自动化意味着24/7覆盖。覆盖捕获本会导致客户流失的工单。留存的客户会推荐同行。同行推荐在不增加人员的情况下复合增长收入。一个支柱撑起下一个。"
See it in action
Short, no-fluff explainers — economics, demos, and the workflow under the hood. Built for MSP owners and senior techs.
More videos
The MSP opportunity Harrison Baron named — and what it requires
AI governance as the next $1K/mo MSP offer + the architecture it needs.
How to sell a $1,000/month AI offer without building anything
Jennifer Bleam's Virtual AI Officer playbook — vCIO with an AI lens. $10K MRR at 10 clients.
The automation platform era is ending — why MSPs need more than scripting
Scripting-first vs governance-first. Where Rewst / Liongard break for the AI era.
The three numbers every MSP owner can't answer honestly
After-hours response, L1 tickets touching the owner, senior-tech hours on L1/L2. Ops-side metrics.
The real cost of MSP client churn ($200K per client)
NPV of one lost MSP client. The #1 churn reason isn't technical work.
What MSPs get wrong about client communication
The Friday 5:15 PM story + how AI triage handles every priority level.
8 Capability Areas
经营 MSP 所需的一切
JieGou maps directly to how MSPs operate — from the service desk to quarterly business reviews. Deploy one module or the full stack.
Service Desk / NOC
Ticket triage, L1 auto-resolution, and smart dispatch. AI handles the queue so your techs focus on real problems.
SOC
Security incident response, CVE analyzer, and vulnerability assessment. Detect, classify, and remediate faster.
Procurement
PSA adapter for ConnectWise, Autotask, HaloPSA, and Jira Service Management. Unified data, zero swivel-chair.
Orchestration
MCP integrations with ConnectWise, NinjaOne, Datto RMM, and Splashtop. Automate cross-tool workflows natively.
Automations
105+ IT recipes and 6+ MSP-specific workflows. From password resets to patch compliance — pre-built and ready to deploy.
Compliance
SOC 2, ISO 27001, NIST, and HIPAA evidence generation. Automate audit prep and stay continuously compliant.
Reporting
Weekly and monthly client reports, MSP dashboard, and SLA tracking. Data-driven visibility for your team and clients.
QBR & Insights
QBR deck generation and client health scorecards. Walk into every business review with data, not guesswork.
Built for Your Stage
为每个 MSP 阶段而生
JieGou adapts to where you are today and grows with you. Every MSP stage gets purpose-built value.
Launching an MSP
Start with AI-native ops from day one. Skip the painful buildout phase and deliver enterprise-grade service from your first client.
$1-5M MSP
Standardize operations and stop depending on tribal knowledge. Codify your best practices into repeatable, AI-driven workflows.
$5-10M MSP
Scale without linear headcount growth. Handle 2x the tickets with the same team by automating L1 triage and routine remediation.
PE / Franchise
Deploy a standardized operating model across portfolio companies. Consistent SLAs, unified reporting, and centralized governance.
Integrations
与您现有的工具无缝集成
Native MCP integrations with the PSA, RMM, and documentation platforms MSPs depend on. No rip-and-replace required.
+ Jira Service Management, ServiceNow, Zendesk, and 250+ more via MCP
Why JieGou
MSP-aaS 无法匹敌的优势
Purpose-built for managed services — not a generic AI tool with an MSP label slapped on.
AI-Native Architecture
Built on LLMs from the ground up — not bolted-on copilots. Every workflow is AI-first with 10-layer governance.
After-Hours Voice Agent
AI voice agent answers calls, triages issues, and creates tickets when your team is off the clock. No more missed emergencies.
13 Messaging Channels
Meet clients where they are — Slack, Teams, SMS, email, web chat, and more. One platform, every channel.
Client Self-Service Portals
White-labeled portals where clients check ticket status, view reports, and submit requests without calling your help desk.
Multi-Vendor PSA/RMM Support
Works with ConnectWise, Autotask, HaloPSA, NinjaOne, Datto, and more. No vendor lock-in — switch tools without rebuilding workflows.
Frequently asked questions
The questions MSP owners ask us most
准备好让您的 MSP 现代化了吗？
Take the 5-minute operational bleed audit. Dollar-per-year estimate across all 6 leak sources. No account required. If the bleed is small, we'll say so.