Opérations pilotées par l'IA pour les MSP modernes
JieGou est la plateforme d'opérations propulsée par l'IA pour les fournisseurs de services gérés (MSP). Arrêtez de crouler sous les tickets. Laissez l'IA gérer la résolution L1, le suivi SLA et le support hors horaires — pour que votre équipe se concentre sur l'essentiel.
JieGou est la plateforme d'opérations propulsée par l'IA pour les fournisseurs de services gérés (MSP, Managed Service Provider). Une pile de solutions MSP qui fait tourner votre service desk, votre SOC, vos rapports de conformité et vos communications client 24/7 — conçue pour le fonctionnement réel des opérations MSP modernes, avec des intégrations natives pour ConnectWise, Autotask, HaloPSA, NinjaOne et Datto.
The MSP Scaling Problem
Le problème de scalabilité des MSP
Les MSP croulent sous les tickets, manquent leurs SLA et ne peuvent pas évoluer sans recruter. Chaque nouveau client implique plus de techniciens, plus de frais généraux et des marges plus faibles.
70%
of L1 tickets auto-resolved
24/7
coverage with AI voice agent
2x
clients per tech, same headcount
Just shipped for MSPs
PowerShell automation and native ConnectWise — both governed.
Two MSP-critical capabilities now live, each running through the same shadow-mode + approval + audit-log pipeline as every other action on the platform.
PowerShell Automation for MSP Tenants
15+ pre-built PowerShell actions across every client tenant — user provisioning, license assignment, group management, mailbox configuration. Rewst-class scripting power without the scripting-without-governance gap: every job carries shadow-mode review, per-action approval, and full audit trail.
- Node-side router dispatches to PowerShell runners with automatic output redaction
- Per-tenant scoping enforced at the API, worker, and audit-log layer
- Emergency approval override (Owner/Admin) with required reason + audit
Native ConnectWise Manage Integration
Not a generic API wrapper — built from scratch for MSPs who bill the hours. Configurations, Agreements, and Ticket Time bulk operations are first-class. Rate-limited and deduplicated at the integration layer so retries never double-book time.
- Configurations & Agreements — native MSP contract and billing structures
- Ticket Time Bulk ops — batch-write entries against dozens of tickets in one call
- AI-written time entries carry a visible [AI-Assisted] prefix for billing transparency
Les 6 fuites opérationnelles
La plupart des MSP perdent leur marge à cause de 6 fuites opérationnelles, pas d'une seule
Les automatisations ponctuelles bouchent un trou. Le seau se vide quand même. JieGou bouche les six — et chaque pilier renforce le suivant.
Attrition due à la communication
~60% de l'attrition MSP vient de lacunes de communication, pas de défaillances techniques
Pilier JieGou
Triage L1 par IA — première réponse en 3 secondes
Rotation L1 + coût de montée en compétence
~23% de rotation annuelle × ~$50K charges comprises × 6 semaines de montée en compétence
Pilier JieGou
L'automatisation remplace 25% du volume L1 à la marge logicielle
Exposition hors heures ouvrables
62% des contacts clients sont hors 9h–17h ; 63 heures/week-end
Pilier JieGou
Couche IA 24/7 avec la même gouvernance qu'en heures ouvrables
Variance de triage par technicien
La variance du temps de réponse prédit l'attrition mieux que la vitesse
Pilier JieGou
File d'attente d'approbation en mode observation impose un SOP cohérent
Rapports clients manuels
Heures de techniciens seniors perdues ; rapports produits trimestriellement au lieu de mensuellement
Pilier JieGou
Statut hebdomadaire/mensuel automatisé, conformité SLA, tickets résolus
Goulot d'étranglement du propriétaire-opérateur
Dans les ateliers réduits, le propriétaire gère 60–80% des escalades
Pilier JieGou
L'intégration PSA + le coaching d'admission vous retirent de la boucle
Le système se cumule
"Le L1 automatisé libère les techniciens seniors. Les techniciens seniors font du travail stratégique. Le travail stratégique vous rend moins remplaçable. Les clients moins remplaçables acceptent des prix plus élevés. Des marges plus élevées financent plus d'automatisation. Plus d'automatisation signifie une couverture 24/7. La couverture capture les tickets qui autrement feraient fuir le client. Les clients retenus recommandent des pairs. Les recommandations entre pairs composent les revenus sans augmenter l'effectif. Un pilier achète le suivant."
See it in action
Short, no-fluff explainers — economics, demos, and the workflow under the hood. Built for MSP owners and senior techs.
More videos
The MSP opportunity Harrison Baron named — and what it requires
AI governance as the next $1K/mo MSP offer + the architecture it needs.
How to sell a $1,000/month AI offer without building anything
Jennifer Bleam's Virtual AI Officer playbook — vCIO with an AI lens. $10K MRR at 10 clients.
The automation platform era is ending — why MSPs need more than scripting
Scripting-first vs governance-first. Where Rewst / Liongard break for the AI era.
The three numbers every MSP owner can't answer honestly
After-hours response, L1 tickets touching the owner, senior-tech hours on L1/L2. Ops-side metrics.
The real cost of MSP client churn ($200K per client)
NPV of one lost MSP client. The #1 churn reason isn't technical work.
What MSPs get wrong about client communication
The Friday 5:15 PM story + how AI triage handles every priority level.
8 Capability Areas
Tout ce qu'il faut pour gérer un MSP
JieGou maps directly to how MSPs operate — from the service desk to quarterly business reviews. Deploy one module or the full stack.
Service Desk / NOC
Ticket triage, L1 auto-resolution, and smart dispatch. AI handles the queue so your techs focus on real problems.
SOC
Security incident response, CVE analyzer, and vulnerability assessment. Detect, classify, and remediate faster.
Procurement
PSA adapter for ConnectWise, Autotask, HaloPSA, and Jira Service Management. Unified data, zero swivel-chair.
Orchestration
MCP integrations with ConnectWise, NinjaOne, Datto RMM, and Splashtop. Automate cross-tool workflows natively.
Automations
105+ IT recipes and 6+ MSP-specific workflows. From password resets to patch compliance — pre-built and ready to deploy.
Compliance
SOC 2, ISO 27001, NIST, and HIPAA evidence generation. Automate audit prep and stay continuously compliant.
Reporting
Weekly and monthly client reports, MSP dashboard, and SLA tracking. Data-driven visibility for your team and clients.
QBR & Insights
QBR deck generation and client health scorecards. Walk into every business review with data, not guesswork.
Built for Your Stage
Conçu pour chaque étape de votre MSP
JieGou adapts to where you are today and grows with you. Every MSP stage gets purpose-built value.
Launching an MSP
Start with AI-native ops from day one. Skip the painful buildout phase and deliver enterprise-grade service from your first client.
$1-5M MSP
Standardize operations and stop depending on tribal knowledge. Codify your best practices into repeatable, AI-driven workflows.
$5-10M MSP
Scale without linear headcount growth. Handle 2x the tickets with the same team by automating L1 triage and routine remediation.
PE / Franchise
Deploy a standardized operating model across portfolio companies. Consistent SLAs, unified reporting, and centralized governance.
Integrations
S'intègre à votre stack existant
Native MCP integrations with the PSA, RMM, and documentation platforms MSPs depend on. No rip-and-replace required.
+ Jira Service Management, ServiceNow, Zendesk, and 250+ more via MCP
Why JieGou
Des avantages que le MSP-aaS ne peut égaler
Purpose-built for managed services — not a generic AI tool with an MSP label slapped on.
AI-Native Architecture
Built on LLMs from the ground up — not bolted-on copilots. Every workflow is AI-first with 10-layer governance.
After-Hours Voice Agent
AI voice agent answers calls, triages issues, and creates tickets when your team is off the clock. No more missed emergencies.
13 Messaging Channels
Meet clients where they are — Slack, Teams, SMS, email, web chat, and more. One platform, every channel.
Client Self-Service Portals
White-labeled portals where clients check ticket status, view reports, and submit requests without calling your help desk.
Multi-Vendor PSA/RMM Support
Works with ConnectWise, Autotask, HaloPSA, NinjaOne, Datto, and more. No vendor lock-in — switch tools without rebuilding workflows.
Frequently asked questions
The questions MSP owners ask us most
Prêt à moderniser votre MSP ?
Take the 5-minute operational bleed audit. Dollar-per-year estimate across all 6 leak sources. No account required. If the bleed is small, we'll say so.