Operaciones impulsadas por IA para MSP modernos
JieGou es la plataforma de operaciones impulsada por IA para proveedores de servicios gestionados (MSP). Deje de ahogarse en tickets. Permita que la IA gestione la resolución L1, el seguimiento de SLA y el soporte fuera de horario — para que su equipo se concentre en lo que importa.
JieGou es la plataforma de operaciones impulsada por IA para proveedores de servicios gestionados (MSP, Managed Service Provider). Una pila de soluciones MSP que ejecuta su mesa de servicio, SOC, reportes de cumplimiento y comunicaciones con clientes 24/7 — construida para la forma en que realmente operan los MSP modernos, con integraciones nativas para ConnectWise, Autotask, HaloPSA, NinjaOne y Datto.
The MSP Scaling Problem
El problema de escalabilidad de los MSP
Los MSP se ahogan en tickets, incumplen SLA y no pueden crecer sin contratar. Cada nuevo cliente implica más técnicos, más gastos generales y márgenes más estrechos.
70%
of L1 tickets auto-resolved
24/7
coverage with AI voice agent
2x
clients per tech, same headcount
Just shipped for MSPs
PowerShell automation and native ConnectWise — both governed.
Two MSP-critical capabilities now live, each running through the same shadow-mode + approval + audit-log pipeline as every other action on the platform.
PowerShell Automation for MSP Tenants
15+ pre-built PowerShell actions across every client tenant — user provisioning, license assignment, group management, mailbox configuration. Rewst-class scripting power without the scripting-without-governance gap: every job carries shadow-mode review, per-action approval, and full audit trail.
- Node-side router dispatches to PowerShell runners with automatic output redaction
- Per-tenant scoping enforced at the API, worker, and audit-log layer
- Emergency approval override (Owner/Admin) with required reason + audit
Native ConnectWise Manage Integration
Not a generic API wrapper — built from scratch for MSPs who bill the hours. Configurations, Agreements, and Ticket Time bulk operations are first-class. Rate-limited and deduplicated at the integration layer so retries never double-book time.
- Configurations & Agreements — native MSP contract and billing structures
- Ticket Time Bulk ops — batch-write entries against dozens of tickets in one call
- AI-written time entries carry a visible [AI-Assisted] prefix for billing transparency
Las 6 fugas operativas
La mayoría de los MSP pierden margen por 6 fugas operativas, no 1
Las automatizaciones puntuales tapan un agujero. El balde se vacía igual. JieGou tapa los seis — y cada pilar fortalece al siguiente.
Churn impulsado por la comunicación
~60% del churn de MSP proviene de lagunas de comunicación, no de fallos técnicos
Pilar de JieGou
Triage L1 con IA — primera respuesta en 3 segundos
Rotación L1 + costo de incorporación
~23% de rotación anual × ~$50K con cargas × 6 semanas de incorporación
Pilar de JieGou
La automatización reemplaza el 25% del volumen L1 con márgenes de software
Exposición fuera de horario
El 62% del contacto con clientes ocurre fuera del horario 9–5; 63 horas/fin de semana
Pilar de JieGou
Capa de IA 24/7 con la misma gobernanza que en horario laboral
Varianza de triage por técnico
La varianza del tiempo de respuesta predice el churn mejor que la velocidad
Pilar de JieGou
La cola de aprobación en modo sombra impone un SOP consistente
Informes manuales para clientes
Horas de técnicos seniores desperdiciadas; informes producidos trimestralmente en lugar de mensualmente
Pilar de JieGou
Estado semanal/mensual automatizado, cumplimiento de SLA, tickets resueltos
Cuello de botella del propietario-operador
En talleres reducidos, el propietario maneja el 60–80% de las escalaciones
Pilar de JieGou
La integración PSA + la orientación de ingesta lo sacan del circuito
El sistema se compone
"El L1 automatizado libera a los técnicos seniores. Los técnicos seniores hacen trabajo estratégico. El trabajo estratégico lo hace menos reemplazable. Los clientes menos reemplazables aceptan precios más altos. Los márgenes más altos financian más automatización. Más automatización significa cobertura 24/7. La cobertura captura tickets que de otro modo harían que el cliente se fuera. Los clientes retenidos recomiendan a sus pares. Las recomendaciones entre pares componen los ingresos sin hacer crecer la plantilla. Un pilar compra el siguiente."
See it in action
Short, no-fluff explainers — economics, demos, and the workflow under the hood. Built for MSP owners and senior techs.
More videos
The MSP opportunity Harrison Baron named — and what it requires
AI governance as the next $1K/mo MSP offer + the architecture it needs.
How to sell a $1,000/month AI offer without building anything
Jennifer Bleam's Virtual AI Officer playbook — vCIO with an AI lens. $10K MRR at 10 clients.
The automation platform era is ending — why MSPs need more than scripting
Scripting-first vs governance-first. Where Rewst / Liongard break for the AI era.
The three numbers every MSP owner can't answer honestly
After-hours response, L1 tickets touching the owner, senior-tech hours on L1/L2. Ops-side metrics.
The real cost of MSP client churn ($200K per client)
NPV of one lost MSP client. The #1 churn reason isn't technical work.
What MSPs get wrong about client communication
The Friday 5:15 PM story + how AI triage handles every priority level.
8 Capability Areas
Todo lo que necesita para gestionar un MSP
JieGou maps directly to how MSPs operate — from the service desk to quarterly business reviews. Deploy one module or the full stack.
Service Desk / NOC
Ticket triage, L1 auto-resolution, and smart dispatch. AI handles the queue so your techs focus on real problems.
SOC
Security incident response, CVE analyzer, and vulnerability assessment. Detect, classify, and remediate faster.
Procurement
PSA adapter for ConnectWise, Autotask, HaloPSA, and Jira Service Management. Unified data, zero swivel-chair.
Orchestration
MCP integrations with ConnectWise, NinjaOne, Datto RMM, and Splashtop. Automate cross-tool workflows natively.
Automations
105+ IT recipes and 6+ MSP-specific workflows. From password resets to patch compliance — pre-built and ready to deploy.
Compliance
SOC 2, ISO 27001, NIST, and HIPAA evidence generation. Automate audit prep and stay continuously compliant.
Reporting
Weekly and monthly client reports, MSP dashboard, and SLA tracking. Data-driven visibility for your team and clients.
QBR & Insights
QBR deck generation and client health scorecards. Walk into every business review with data, not guesswork.
Built for Your Stage
Diseñado para cada etapa del MSP
JieGou adapts to where you are today and grows with you. Every MSP stage gets purpose-built value.
Launching an MSP
Start with AI-native ops from day one. Skip the painful buildout phase and deliver enterprise-grade service from your first client.
$1-5M MSP
Standardize operations and stop depending on tribal knowledge. Codify your best practices into repeatable, AI-driven workflows.
$5-10M MSP
Scale without linear headcount growth. Handle 2x the tickets with the same team by automating L1 triage and routine remediation.
PE / Franchise
Deploy a standardized operating model across portfolio companies. Consistent SLAs, unified reporting, and centralized governance.
Integrations
Se integra con su stack tecnológico actual
Native MCP integrations with the PSA, RMM, and documentation platforms MSPs depend on. No rip-and-replace required.
+ Jira Service Management, ServiceNow, Zendesk, and 250+ more via MCP
Why JieGou
Ventajas que MSP-aaS no puede igualar
Purpose-built for managed services — not a generic AI tool with an MSP label slapped on.
AI-Native Architecture
Built on LLMs from the ground up — not bolted-on copilots. Every workflow is AI-first with 10-layer governance.
After-Hours Voice Agent
AI voice agent answers calls, triages issues, and creates tickets when your team is off the clock. No more missed emergencies.
13 Messaging Channels
Meet clients where they are — Slack, Teams, SMS, email, web chat, and more. One platform, every channel.
Client Self-Service Portals
White-labeled portals where clients check ticket status, view reports, and submit requests without calling your help desk.
Multi-Vendor PSA/RMM Support
Works with ConnectWise, Autotask, HaloPSA, NinjaOne, Datto, and more. No vendor lock-in — switch tools without rebuilding workflows.
Frequently asked questions
The questions MSP owners ask us most
¿Listo para modernizar su MSP?
Take the 5-minute operational bleed audit. Dollar-per-year estimate across all 6 leak sources. No account required. If the bleed is small, we'll say so.