為現代 MSP 打造的 AI 驅動營運
結構 AI 是為託管服務供應商（MSP）打造的 AI 驅動營運平台。別再被工單淹沒。讓 AI 處理 L1 解決、SLA 追蹤和非上班時段支援——讓您的團隊專注於真正重要的事。
結構 AI 是為託管服務供應商（MSP，Managed Service Provider）打造的 AI 驅動營運平台。一套 MSP 解決方案組合，運行您的服務台、SOC、合規報告與 7×24 客戶溝通——專為現代 MSP 營運實務設計，原生整合 ConnectWise、Autotask、HaloPSA、NinjaOne、Datto。
The MSP Scaling Problem
MSP 的擴展難題
MSP 被工單淹沒、錯過 SLA、無法在不增聘人力的情況下擴展。每增加一個客戶就意味著更多技術人員、更高的營運成本和更薄的利潤。
70%
of L1 tickets auto-resolved
24/7
coverage with AI voice agent
2x
clients per tech, same headcount
Just shipped for MSPs
PowerShell automation and native ConnectWise — both governed.
Two MSP-critical capabilities now live, each running through the same shadow-mode + approval + audit-log pipeline as every other action on the platform.
PowerShell Automation for MSP Tenants
15+ pre-built PowerShell actions across every client tenant — user provisioning, license assignment, group management, mailbox configuration. Rewst-class scripting power without the scripting-without-governance gap: every job carries shadow-mode review, per-action approval, and full audit trail.
- Node-side router dispatches to PowerShell runners with automatic output redaction
- Per-tenant scoping enforced at the API, worker, and audit-log layer
- Emergency approval override (Owner/Admin) with required reason + audit
Native ConnectWise Manage Integration
Not a generic API wrapper — built from scratch for MSPs who bill the hours. Configurations, Agreements, and Ticket Time bulk operations are first-class. Rate-limited and deduplicated at the integration layer so retries never double-book time.
- Configurations & Agreements — native MSP contract and billing structures
- Ticket Time Bulk ops — batch-write entries against dozens of tickets in one call
- AI-written time entries carry a visible [AI-Assisted] prefix for billing transparency
6大營運漏洞
大多數MSP的利潤損失來自6個營運漏洞,而非1個
單點自動化只能堵住一個洞。桶還是會漏光。JieGou堵住全部六個——每一支柱都讓下一個更強大。
溝通導致的客戶流失
MSP客戶流失的約60%源於溝通缺口,而非技術故障
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AI L1分類處理——3秒首次回應
L1人員流失 + 培訓成本
年流失率約23% × 全面成本約5萬美元 × 6週培訓期
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自動化以軟體利潤率替代25%的L1工作量
非工作時間曝險
62%的客戶接觸發生在9-17時之外; 每週末63小時
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與工作時間相同治理的24/7 AI層
技術人員間的分類處理差異
回應時間差異比速度更能預測客戶流失
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影子模式審批佇列強制執行一致的SOP
手動客戶報告
消耗高級技術人員時間; 報告按季度而非月度生成
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自動化週/月狀態、SLA合規、已解決工單
業主營運者瓶頸
在精實營運中,業主處理60-80%的升級
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PSA整合 + 接入輔導讓您從循環中解脫
系統的複利效應
"自動化L1解放高級技術人員。高級技術人員從事策略性工作。策略性工作讓您不可替代。不可替代的客戶接受更高價格。更高的利潤率支撐更多自動化。更多自動化意味著24/7覆蓋。覆蓋捕獲本會導致客戶流失的工單。留存的客戶會推薦同行。同行推薦在不增加人員的情況下複合成長收入。一個支柱撐起下一個。"
See it in action
Short, no-fluff explainers — economics, demos, and the workflow under the hood. Built for MSP owners and senior techs.
More videos
The MSP opportunity Harrison Baron named — and what it requires
AI governance as the next $1K/mo MSP offer + the architecture it needs.
How to sell a $1,000/month AI offer without building anything
Jennifer Bleam's Virtual AI Officer playbook — vCIO with an AI lens. $10K MRR at 10 clients.
The automation platform era is ending — why MSPs need more than scripting
Scripting-first vs governance-first. Where Rewst / Liongard break for the AI era.
The three numbers every MSP owner can't answer honestly
After-hours response, L1 tickets touching the owner, senior-tech hours on L1/L2. Ops-side metrics.
The real cost of MSP client churn ($200K per client)
NPV of one lost MSP client. The #1 churn reason isn't technical work.
What MSPs get wrong about client communication
The Friday 5:15 PM story + how AI triage handles every priority level.
8 Capability Areas
經營 MSP 所需的一切
JieGou maps directly to how MSPs operate — from the service desk to quarterly business reviews. Deploy one module or the full stack.
Service Desk / NOC
Ticket triage, L1 auto-resolution, and smart dispatch. AI handles the queue so your techs focus on real problems.
SOC
Security incident response, CVE analyzer, and vulnerability assessment. Detect, classify, and remediate faster.
Procurement
PSA adapter for ConnectWise, Autotask, HaloPSA, and Jira Service Management. Unified data, zero swivel-chair.
Orchestration
MCP integrations with ConnectWise, NinjaOne, Datto RMM, and Splashtop. Automate cross-tool workflows natively.
Automations
105+ IT recipes and 6+ MSP-specific workflows. From password resets to patch compliance — pre-built and ready to deploy.
Compliance
SOC 2, ISO 27001, NIST, and HIPAA evidence generation. Automate audit prep and stay continuously compliant.
Reporting
Weekly and monthly client reports, MSP dashboard, and SLA tracking. Data-driven visibility for your team and clients.
QBR & Insights
QBR deck generation and client health scorecards. Walk into every business review with data, not guesswork.
Built for Your Stage
為每個 MSP 階段而生
JieGou adapts to where you are today and grows with you. Every MSP stage gets purpose-built value.
Launching an MSP
Start with AI-native ops from day one. Skip the painful buildout phase and deliver enterprise-grade service from your first client.
$1-5M MSP
Standardize operations and stop depending on tribal knowledge. Codify your best practices into repeatable, AI-driven workflows.
$5-10M MSP
Scale without linear headcount growth. Handle 2x the tickets with the same team by automating L1 triage and routine remediation.
PE / Franchise
Deploy a standardized operating model across portfolio companies. Consistent SLAs, unified reporting, and centralized governance.
Integrations
與您現有的工具無縫整合
Native MCP integrations with the PSA, RMM, and documentation platforms MSPs depend on. No rip-and-replace required.
+ Jira Service Management, ServiceNow, Zendesk, and 250+ more via MCP
Why JieGou
MSP-aaS 無法匹敵的優勢
Purpose-built for managed services — not a generic AI tool with an MSP label slapped on.
AI-Native Architecture
Built on LLMs from the ground up — not bolted-on copilots. Every workflow is AI-first with 10-layer governance.
After-Hours Voice Agent
AI voice agent answers calls, triages issues, and creates tickets when your team is off the clock. No more missed emergencies.
13 Messaging Channels
Meet clients where they are — Slack, Teams, SMS, email, web chat, and more. One platform, every channel.
Client Self-Service Portals
White-labeled portals where clients check ticket status, view reports, and submit requests without calling your help desk.
Multi-Vendor PSA/RMM Support
Works with ConnectWise, Autotask, HaloPSA, NinjaOne, Datto, and more. No vendor lock-in — switch tools without rebuilding workflows.
Frequently asked questions
The questions MSP owners ask us most
準備好讓您的 MSP 現代化了嗎？
Take the 5-minute operational bleed audit. Dollar-per-year estimate across all 6 leak sources. No account required. If the bleed is small, we'll say so.